Download Crossloop and install. Click share. E-mail me the connect number and I enter it on my end, and a little bit about your problem. After connected, do not touch mouse and it gives me control of your computer and I can work on the problem. Or you can use Live Chat. My e-mail: tim_watson32168@yahoo.com No worry. Nobody can connect to your computer without your consent. There is a new access number each time. If you just want advice you can e-mail or do the live chat.